# RETURN AND REFUND POLICY
**Illicit Supply Syndicate LLC**
**Effective Date: October 13, 2026**
## 1. Our Return Policy
Illicit Supply Syndicate LLC wants customers to feel confident when shopping with us.
Eligible items may be returned within **14 calendar days of delivery**, subject to the conditions in this policy.
## 2. Return Eligibility
For an ordinary return, items must:
– Be returned within 14 calendar days of delivery.
– Be unworn, unused, and unwashed.
– Be free of stains, odors, and damage caused after delivery.
– Include original tags and packaging when reasonably available.
– Be accompanied by proof of purchase or a valid order number.
All ordinary returns are subject to inspection.
## 3. Items Not Eligible for Ordinary Returns
Unless otherwise required by law, ordinary returns are not accepted for:
– Worn or washed clothing.
– Customized or personalized products.
– Items altered after delivery.
– Items damaged through customer misuse or improper care.
– Items showing signs of use that make them ineligible for resale.
These exclusions do not remove any legal rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
## 4. How to Request a Return
To request a return, email info@theillicitsupply.com within 14 calendar days of delivery.
Include:
– Your full name.
– Your order number.
– The item you wish to return.
– The reason for the return.
– Photographs if the item is damaged, defective, or incorrect.
Please wait for return instructions before shipping the item back.
## 5. Return Shipping Costs
For ordinary returns, including returns due to a change of mind, **the customer is responsible for return shipping costs**.
We recommend using a shipping service that provides tracking and retaining proof of shipment.
If an item is defective, damaged, or incorrect, contact us before returning it. We will explain the available options and handle shipping costs and remedies in accordance with applicable law.
## 6. Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Processing times depend on the payment provider and financial institution. Refunds will be issued within applicable legal deadlines.
Original shipping fees, return shipping costs, and other charges will be handled according to applicable law and the terms disclosed at checkout.
## 7. Exchanges
Customers who need a different size or product may contact us to request an exchange.
Exchanges depend on availability and return eligibility. If an exchange is unavailable, we will explain the other available options.
## 8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact info@theillicitsupply.com as soon as reasonably possible.
Include your order number, a description of the problem, and photographs when available.
After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable law, you may choose between an appropriate replacement and refund where available.
Customers will not be denied remedies required by applicable law because an ordinary return window has expired or because an item falls within an ordinary-return exclusion.
## 9. International Returns
Eligible international orders are subject to the same 14-calendar-day ordinary return window, except where applicable law provides otherwise.
Customers are responsible for ordinary return shipping costs. Customs duties, import taxes, and other charges may not be refundable by the relevant authorities.
Contact us for return instructions before shipping an international return.
## 10. Contact Information
**Illicit Supply Syndicate LLC**
Email: info@theillicitsupply.com
Website: https://theillicitsupply.com
Please include your order number in all return and refund inquiries.
**DESIGNED FOR THE UNAPOLOGETIC.**